terms & conditions


Confirmed bookings can be made through our Eventbrite account accessible through our website, social media platforms and emails.  BA MASTERS will acknowledge receipt of your booking and confirm all details through the email you provide.

Where the Services relate to the provision of a training course, payment by cheque, credit card, debit card or bank transfer is required no later than 10 Working Days before the course start date. Special arrangements may be separately agreed in the case of late bookings.

The price payable for the Services shall be the list price of BA Masters at the Confirmation Date unless otherwise stated.

The price does not include travel, accommodation, meals or other related expenses unless explicitly stated.

All prices are exclusive of Value Added Tax and this will be charged at the appropriate rate.

Training Course

Joining Instructions are sent out approximately 14 days before the event date provided that payment has been made. For in-house events, joining instructions are the dependent on the requirements of the customer.

The contents of course schedules are intended for general guidance only and do not form any part of a contract. BA Masters reserves the right to make any reasonable variations to public and in-house courses, including the content and location of the courses, without notice.

The indication of course availability and location shown on the BA Masters website is for general guidance and does not form any part of a contract. Please contact BA Masters before making any travel or accommodation arrangements as BA Masters will not be liable for any action that you may take in reliance on the information.

It is the responsibility of the Client to ensure that the delegates meet the prerequisites of the course on which they are booked, and that the course content meets their requirements.

BA Masters will perform the Services with reasonable skill and care. Any other conditions or warranties whether express or implied as to the quality of the Services are hereby expressly excluded.

Unless otherwise indicated, all courses are delivered solely in English and all delegates must be sufficiently proficient in English language before attending a course.

For courses not exclusive to one Client, Metadata reserve the right to refuse admission to the training premises by any person whom they consider in their absolute discretion to be unsuitable for admission onto the training premises or to remove any such person after the commencement of a course.

Event Changes

The location and date of the event will be notified to the customer at the time of booking. However, BA Masters reserves the right to change the location of the event and will notify the customer as soon as such a change is known.

BA Masters endeavours to run all courses that we advertise. However, if there are less than four people due to attend a course we reserve the right to cancel or reschedule the course and we aim to give the Client enough notice. In the event of cancellation, the Client will be entitled to attend another course or take a full refund of the course fee but BA Masters shall not be liable for any other loss or expense arising.

All such event changes will be avoided if at all possible. In these circumstances BA Masters will refund, in full, all monies paid by the customer for event fees in respect of the cancelled/rescheduled events or alternatively apply such payments to alternative events.

With regard to training events, course content will be as advised at the time of booking although BA Masters reserves the right to make such improvements that it feels appropriate to the course so that our customers benefit fully from the training. Such changes will not be advised to the customer.

In-House Event Venues

The location and date of in-house events will be agreed with the customer at the time of booking. The customer will be advised of the venue requirements and agrees to provide a suitable venue.

Cancellations and Transfers

Cancellations and Transfers can be accepted without liability if made in writing by email to info@ba-masters.com and received more than 28 days before the event date.

The Client shall be liable to pay a cancellation fee as follows:

If notification of a cancellation or transfer is received 15 to 28 days before the event date, 50% of the event fee is chargeable for cancellations and 25% for transfers. If such notification is received within 14 days of the event date then the full fees are chargeable for cancellations and 50% for transfers.

A supplementary fee invoice will be issued for cancellation and/or transfer fees. If a transfer is made within 28 days of the event date, and the transferred booking is later cancelled, cancellation terms will be based on the event date of the original booking.

BA Masters will send course materials in advance. If a Client cancels a course after receiving the materials, BA Masters will ask for it to be returned or a fee will be applied (up to £50).


The customer may substitute one delegate for another without penalty up to the event date. The customer must verify the suitability of the substitute delegate to the event.

Warranty and Liability

It is the customer’s responsibility to verify that delegates have the necessary level of competence to be able to achieve the event objectives. The customer must also be responsible for confirming that the event is suitable for the delegate.

BA Masters’ liability for loss and damage shall be limited to a claim for damages which will amount to a maximum of the charges for the event out of which the loss or damage has arisen. BA Masters will not be liable for indirect losses, consequential losses or loss of anticipated profit or data, however such losses arise.

Copyright of Materials

The Copyright of all course materials remains the sole and exclusive property of BA Masters. The customer undertakes that it will not copy or permit photocopying of materials, nor disclose or permit the disclosure or, sell or hire the same to third parties nor use the same for running the customer’s own events.
No person may use any equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to the event for any commercial purpose whatsoever.

Consent to Photography/Filming

Delegates consent to photography, filming and sound recording of the course where deemed necessary by BA Masters, for quality control and promotional purposes. The purchaser consents to the use of such media in any broadcast in any territory in the world.
1. Days refers to calendar days, unless otherwise specified as working days.
2. Event(s) refers to a training course or professional conference.


In the event that you do not wish to be photographed, you will need to inform us at info@ba-masters.com and we will make every effort to exclude you from any photography or filming.


The information contained in this website is for general information purposes only. The information is provided by BA Masters and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

If through this website you are able to link to other websites which are not under the control of BA Masters. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, BA Masters takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.



86-90 Paul Street

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© 2018 BA Masters Ltd.